Returns & Refunds

At DearDay Studio, we value your satisfaction and strive to provide high-quality products. If you are not entirely satisfied with your purchase, we are here to help.

1. RETURN WINDOW

You have 30 days from the date you receive your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following criteria:

The item must be in the same condition that you received it: unworn, unwashed, and unused.
The item must be in its original packaging with all tags attached.
You must provide a receipt or proof of purchase (order number and confirmation email).

Non-returnable items:

Gift cards.
Items purchased during a "Final Sale" or clearance event.
Personalized or custom-printed items (unless there is a manufacturing defect).

3. RETURN PROCESS

To initiate a return, please follow these steps:

Contact Us: Email our support team at support@deardaystudio.com with the subject line: "Return Request - [Your Order Number]".
Provide Evidence: Please attach clear photos or videos showing the product's condition or the defect.
Return Authorization: Once approved, we will provide you with the return shipping address and instructions. Do not send your purchase back to the manufacturer or the address on the package without prior authorization.

4. RETURN SHIPPING FEES

For Defective or Incorrect Items: If the return is due to our error (wrong item sent, damaged during shipping, or printing defect), DearDay Studio will cover all return shipping costs. We will provide a prepaid shipping label or issue a full refund/replacement at no extra cost to you.
For Customer Remorse (Change of mind/Wrong size/color ordered): The customer is responsible for paying the actual shipping costs for returning the item. Shipping costs are non-refundable.

5. RESTOCKING FEES

We believe in transparent pricing. DearDay Studio does NOT charge any restocking fees ($0.00) for returned items.

6. REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.

7. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@deardaystudio.com.