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Shipping policy
We know you’re excited to get your hands on your new stationery (and honestly, we’re just as eager for you to see it!). Because every piece is custom-designed and printed specifically for you, getting it to your door involves a bit of "creative chemistry."
To keep things running smoothly, please note our Order Cut-off Time:
Orders placed after 2:00 PM (GMT-05:00) Eastern Standard Time (New York) will begin the proofing process on the following business day.
1. The Timeline: From Screen to Doorstep
Since we don’t pull pre-made boxes off a shelf, "Shipping Time" is a combination of Production + Delivery. Here is how the magic happens:
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Step 1: Proofing (1 Business Day)
After you order, our designers get to work. We’ll email you a digital proof to review. We do not print until you reply with "Approved." Keep a close eye on your inbox so we don’t get stuck in limbo!
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Step 2: Production (2–3 Business Days)
Once you give us the thumbs up, your order heads to our professional printers to be brought to life.
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Step 3: Shipping (2–6 Business Days)
The carrier picks up your package and begins the journey to your mailbox.
Total Time: Generally, you can expect your order in hand about 1 to 2 weeks after your initial purchase.
2. Shipping Rates & Methods
We believe in keeping things simple—no math puzzles at checkout! We offer flat-rate shipping for all US orders:
| Shipping Option | Transit Time | Flat Rate |
| Standard Shipping | 3–6 Business Days | $6.95 |
| Free Shipping | 3–6 Business Days | FREE on orders $100+ |
| Expedited Shipping | 2–3 Business Days | $19.95 |
Standard shipping includes handling, tracking, and sturdy packaging designed to keep your corners crisp and unbent.
3. Carriers & Tracking
We partner with USPS, UPS and FedEx to ensure your stationery arrives safely.
- As soon as your order leaves our studio, we’ll send you a shipping confirmation email with a tracking number.
- Pro Tip: Please allow up to 24 hours for the tracking link to update once you receive the notification.
4. "Delivered"... But Not Here?
It’s the absolute worst, and we hate when it happens. If your tracking says "Delivered" but your package is missing:
- Check the "Hidden" Spots: Carriers often tuck packages behind planters or side doors to prevent theft. Also, check with your neighbors!
- Wait 24 Hours: Sometimes carriers mark an item as delivered a day early while it's still on the truck.
- Contact the Carrier: If it’s still missing after 24 hours, contact USPS or UPS directly with your tracking number to file a localized inquiry.
Please Note: Once a package is marked as "Delivered," DearDay Studio is not responsible for lost or stolen items. However, we want you to be happy! Email us at support@deardaystudio.com and we will do our best to help you file a claim or find a fair solution.
5. Wrong Address?
Accidents happen! Please double-check your shipping address during checkout.
- If you spot a mistake: Email support@deardaystudio.com immediately. If we haven’t shipped it yet, we can update the label for you.
- If it has already shipped: We unfortunately cannot offer a refund or free replacement for orders sent to an incorrect address provided by the customer. If the package is returned to us, we’ll be happy to re-ship it to the correct address for a small re-shipping fee.